Technical Skills
Expertise in modern workplace technologies e.g., Microsoft 365
Operating Systems e.g., Windows 10/11
Client applications e.g., Office 365, Teams, OneDrive
Device management and deployment e.g., Intune, Autopilot
Understanding of virtualization techniques e.g., VMware vSphere
Virtual Desktop Infrastructure e.g., Citrix Virtual Apps and Desktops, Azure Virtual Desktop
Scripting and automation e.g., PowerShell
Packaging and delivery of applications
Knowledge of security best practices e.g., patching, and conditional access
Strong system administration and troubleshooting skills
Relevant certifications, such as in Microsoft 365 are advantageous
Governance and Oversight of service delivery
Reporting
People leadership
Stakeholder management
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