Live Chat Support Specialist Job at Extract Wellness, Oakland, CA

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  • Extract Wellness
  • Oakland, CA

Job Description

Job Description

Job Responsibilities:

  • Provide live chat support to customers inquiring about hemp-based CBD products offered by Extract Wellness
  • Assist customers with product information order placement shipping inquiries and general support
  • Ensure timely responses to customer inquiries and maintain a high level of customer satisfaction
  • Resolve customer issues and complaints in a professional and efficient manner
  • Collaborate with other team members to improve customer support processes and procedures

Essential Qualifications:

  • Excellent written communication skills
  • Strong customer service orientation
  • Ability to multitask and prioritize in a fast-paced environment
  • Attention to detail and accuracy
  • Basic knowledge of CBD products or willingness to learn

Desired Experience:

  • Minimum of 1 year experience in customer service or support role
  • Experience with live chat or online communication platforms
  • Experience in the wellness or health industry is a plus

Salary & Benefits:

  • Salary: To be discussed during the interview process
  • Benefits: Health insurance paid time off employee discounts on Extract Wellness products

Job Tags

Full time

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