Job Description

The Job

Welcome to FAO Schweetz, where you'll find a carefully curated selection of candies, chocolates, and confections to satisfy every sweet craving – all located right inside the FAO Schwarz Flagship Store!

The FAO Schweetz Lead is responsible for supervising the team of FAO Schweetz Associates, coaching them to achieve their goals, and ensuring the guests’ satisfaction. This role is accountable for the success of the department and oversees many functions, including selling, merchandising, stocking, food safety, and guest experience.

Reporting to: Department Manager (Schweetz)

What You’ll Do

Guest

• Demonstrate an excellent understanding of the selling vision and how this should be implemented on the sales floor.

• Work alongside the team to understand how we can streamline workflow to maximize the guest experience.

• Embody a guest-first mentality and instill this within the team.

• Role model excellent selling skills to set an expectation for the team.

• Handle guest issues in a calm and resilient manner, involving senior leadership as needed to always ensure we ‘make it right’

• Understand product lines and best sellers in your departments and utilize sales reports and data to influence decision-making.

Team

• Be an expert in wider store procedures to provide support and guidance outside of your department.

• Provide team training on product knowledge and department processes to enable them to deliver the best guest experience.

• Provide in-the-moment coaching to support the team's performance and offer feedback on how they can improve to meet guest expectations.

• Regularly connect with the team on the sales floor to build rapport and gain a solid understanding of the people you lead.

• Identify ways to boost team engagement and share these with the leadership team.

• Highlight training needs across the team to allow this to be addressed with available resources.

• Escalate employee concerns and feedback to senior leadership.

Store

• Oversee daily cash management functions, including POS opening, closing, and reconciliation in line with processes and procedures.

• Oversee daily opening and closing procedures.

• Own assigned areas of responsibility and make suggestions to more effectively streamline operations.

• Partner with Operations and Facilities teams to ensure store supplies are ordered and store standards are maintained throughout the day.

• Identify maintenance and repair needs across the sales floor and communicate this to appropriate partners.

• Ability to comply with all company policies and procedures including safety, food handling, loss prevention, and emergency procedures.

What You Have

• 2+ years experience in a supervisory role within a fast-paced premium retail or experience-based environment.

• Capable of lifting up to 25 pounds, and bending, twisting, and standing for long periods

of time.

• Experience with cash handling procedures.

• Excellent communication, collaboration and interpersonal ability.

• Strong business acumen with the ability to use commercial reporting to drive decision-making.

• Excellent critical thinking and problem-solving abilities.

• Flexible availability in line with a Flagship Retail environment across days, evenings, and weekends.

This job description should not be construed to contain every function/responsibility that may be required to be performed by this role. Employees are required to perform other related functions as assigned.

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