Job Description

Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what’s next. Powered by the nation’s largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation’s largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.

Job Summary The Analyst 3 in Operations Business Intelligence serves as a foundational execution driver, responsible for translating business requirements into accurate, actionable minimum viable products. This role requires technical proficiency in Structured Query Language (SQL) and Tableau, specifically the ability to execute very complex joins across multiple systems. The Analyst 3 ensures all deliverables align with Comcast Business Blue Chip commitments, strictly uphold data integrity and organizational alignment, and elevate team performance through proactive communication and cross-functional collaboration.

Job Description

Top 3 Expectations:

• Translate Needs to Action: Conduct active discovery to understand business context and deliver the right first-pass minimum viable product.
• Protect Data Integrity: Ensure absolute accuracy by validating metrics and maintaining strict alignment with established data standards through rigorous quality assurance.
• Drive Team Alignment: Act as a proactive connector through concise communication, high initiative, and positive, team-first behavior.

Core Responsibilities

• Works with business leaders and stakeholders to understand data and analysis needs and develop technical requirements.
• Determines relevancy of data and identifies alternative data sources as needed to ensure analytics requested by business stakeholders can be completed.
• Analyzes large, complex data to determine actionable business insights using self-service analytics and reporting tools.
• Queries disparate big data platforms such as Teradata, SQL Server, Hadoop, and AWS.
• Combines data as needed from disparate data sources to complete analysis.
• Identifies key business drivers and insights by conducting exploratory data analysis and hypothesis testing.
• Develops forecasting models to predict sales, demand and other key business metrics.
• Analyzes the results of campaigns, offers or initiatives to measure their effectiveness and identifies opportunities for improvement.
• Communicates findings clearly and concisely through narrative-driven presentations and effective data visualizations to Company executives and decisionmakers.
• Promotes and evangelizes a culture of excellence, data driven discussions, healthy skepticism, intellectual curiosity, knowledge sharing, and teamwork.
• Stays current with emerging trends in analytics, statistics, and machine learning and applies them to business challenges.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Customer Experience (CX); Business Intelligence (BI); Big Data; Curious Mindset; Data Analytics; Analytics

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years

Job Tags

Work experience placement, Night shift, Weekend work

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